RESPONSIBLE Gaming

At NEON ACTIVE LIMITED Games, we are passionate about creating fun and exciting experiences with our games, and we hope you enjoy playing them as much as we enjoy making them. Our goal is to bring moments of joy and entertainment to players around the world through high-quality slots and innovative features. Every day, millions of players across the globe enjoy our apps.

That said, we always encourage responsible gaming. Our apps are designed for entertainment only. While some games may have a casino theme, they are not real-money gambling games. You cannot bet real money, and you won’t win actual prizes. Any virtual coins you earn or purchase in the app are strictly for in-game use and hold no real-world value, meaning they can't be exchanged for money or spent outside the app.

To play, you must be 18 years or older. If you’re under 18, you cannot use our games.

If you or someone you know is struggling with their gaming behavior—whether it’s affecting work, relationships, or personal well-being—we encourage you to take steps to regain control. You can take advantage of various support options and resources, including the following:

- Seek professional help: If you feel that gaming is becoming a problem, it may be helpful to consult with a healthcare provider.

- Permanently disable your account: If you wish to permanently deactivate your account, you can do so through the app’s “Contact Us” section or by emailing us. Please note, deactivating your account means you won’t be able to log in again, and no refunds will be issued for virtual coins.

- Temporarily suspend your account: You also have the option to temporarily suspend your account for six months. Your virtual coins will be preserved during this time, but you won’t be able to log in or make purchases until the suspension period ends.

- Limit purchases: You may want to limit your ability to buy virtual coins. There are instructions available for Android, Apple, and Amazon devices to help you adjust your settings.

- Adjust notification settings: If you want to reduce or stop receiving app notifications, you can change your notification settings based on your device type.

Time-Out Period

At Grand Jackpot, we are committed to promoting responsible and safe play. If you have any questions or need further assistance, our dedicated support team is always here to help. Reach out to us anytime to ensure your gaming experience remains positive and enjoyable.

The large majority of online gamers know their limits, stick to them, and have a fun experience; unfortunately, a minority of them may lose track of time and money spent while gaming. At Grand Jackpot, we have a commitment to protect this vulnerable minority and take our responsibility to problem gaming seriously. Underage gaming is also strictly prohibited at our services and on our Platform. Our values call for putting the customer first, which is reflected within our socially responsible policy towards social gaming. We have a number of measures in place to ensure that for our customers gaming remains a fun, safe leisure pursuit. This includes self-exclusion programs, and training our customer service staff to recognize the signs of problem social gaming and addiction.

For a continued fun and safe experience at Grand Jackpot, follow these steps:

- Do not hesitate to take a break.

- Do not chase losses or prioritize social gaming over your daily life.

- Only play when you're in a good mood and feeling clear headed.

- Do not play games if you are under the influence of alcohol, or any other substance.

Our dedicated customer support team remains available to assist at any time, do not hesitate to contact us, via email grandjpgame@outlook.com.

Self-Exclusion and Taking a Break

It's important to Grand Jackpot that you have fun playing online. If you would like to take a temporary or permanent break from gaming, you can choose to self-exclude yourself from accessing the Platform. Grand Jackpot fully supports decisions to self-exclude and has systems in place to ensure this is possible.

If you wish to pre-emptively self-exclude yourself from accessing the Platform, you may email a request to grandjpgame@outlook.com. The subject should state "SELF-EXCLUDE FROM GRAND JACKPOT" and the email should include the following minimal information to allow identification of your account:

- Your full name; and, if available

- User ID associated with your GRAND JACKPOT account.

Upon receipt of the email, our Customer Support team will immediately disable your account. Our system will mark this email as urgent and it will be escalated to the highest priority. Additionally, within 7 business days of receiving your self-exclusion request, a member of our Customer Service team will contact you via email with more information to implement a more formal exclusion period based on your needs.

- To self-exclude yourself from the GRAND JACKPOT platform for a certain period of time, you can tell the Customer Service representative that you wish to self-exclude yourself for a certain period of time. This can be a specific number of days, weeks, or months. Once the time period is determined, the exclusion period cannot be revoked until the period expires.

- To self-exclude yourself indefinitely, you can tell the Customer Service representative that you wish to self-exclude yourself indefinitely. The team will approve the revocation of the indefinite self-exclusion request 3 months after receiving the indefinite self-exclusion request.

The self-exclusion will begin once the customer service representative obtains all the necessary information relating to your specific needs. In the event you can still access the platform after receiving the confirmation, it is your responsibility to contact us and inform us that your account is still active. If you fail to respond to the customer service representative, your account will be suspended for an indefinite period.

During the self-exclusion period, your Account will be temporarily deactivated and you will not have any access to the Platform. Should you require access to your account history, information, payments and/or winnings, you may contact us at grandjpgame@outlook.com. Additionally, during a self-exclusion period, you will no longer receive any marketing materials from us. Further, we recommend that you seek self-exclusion from any and all other computer game platforms you have active accounts with.

We encourage you to please uninstall the Grand Jackpot application to avoid receiving any push notifications. As we are unable to uninstall your application, the responsibility falls to you. If you need any direction or assistance in how to uninstall the application, please let us know.

Grand Jackpot reserves the right to exclude you from the Platform for either a Definite or Indefinite Period in our sole discretion if there are reasons that indicate that you may have a gaming problem.

In the event you wish to close your account due to a gaming problem, simply contact us at grandjpgame@outlook.com and we will process this request as soon as reasonably practicable.

Please note that any Self-Exclusion Period or limits set only apply to the account associated with the User ID, email address, and other information provided by you to our customer service team. If you possess more than one User Account with Grand Jackpot (see Terms of Use for rules on accounts), the restrictions will not apply to any additional User Accounts. Separate requests will need to be submitted for additional Use Accounts. Further, GRAND JACKPOT will not be liable to any Customer who knowingly attempts to engage in fraud to open new GRAND JACKPOT User Accounts by registering and/or logging on to GRAND JACKPOT using different methods including, but not limited to, using different email addresses, using false names, or playing as a guest. See Terms of use for more information on limitations on liabilities.